eFax Reviews

eFax has an overall rating of 2.8 based on 64 reviews. Customer feedback on eFax is mixed: eFax reviewers highlight positive aspects like user-friendly interface, reliable fax delivery, good customer support, affordable pricing, which strongly appeal to small businesses, remote workers, professionals needing fax services. However, eFax is often criticized for its occasional technical issues, limited features in basic plan, slower than expected faxing, customer service wait times.

2.8/5.0

64 reviews

5 Stars

25

4 Stars

3

3 Stars

1

2 Stars

2

1 Star

33

All eFax Reviews (64)
bigpeacock909
July 26, 2023
"A native speaker's take on the service:"
While there are times when the service hits a snag, the team is quick and effective at sorting things out. Big shoutout to Nicoleta L., who’s a real gem in eFax Customer Service.
Clarence.Nichols
July 26, 2023
"This review is written by a native speaker: Quick and efficient."
The service occasionally encounters issues, but the representatives are prompt and efficient in resolving them. Many thanks to Nicoleta L., an eFax Customer Service Advisor.
EvaWarren
July 25, 2023
"A native speaker's take on this product:"
The meticulousness in the design is remarkable. Every single detail is thoughtfully crafted and executed without a hitch. From the elaborate design to the careful arrangement of each component, it’s clear that a lot of effort and consideration went into making this item. The level of detail really distinguishes it from others in the same field. It’s obvious that the makers have a sharp eye for quality and are dedicated to providing an outstanding product. I’m really satisfied with how quickly they handled my issue!
happyostrich300
July 24, 2023
"I tried to cancel my account while chatting with customer support."
I asked to cancel my account during the 7-day window, but sadly, they went ahead and charged me anyway. It feels like they’re pulling a fast one when it comes to cancellations.
blueleopard767
July 19, 2023
"Eveldina's expertise is truly remarkable."
Eveldina showed a great deal of know-how, being super helpful and patient throughout. She handled my request with impressive efficiency.
blackzebra970
July 13, 2023
"My experience with the support team was top-notch while closing my account."
I recently had the opportunity to work with Eveldina, the customer support rep, when I decided to close my account. I must say, Eveldina's support and professionalism were really impressive.

From the get-go, when I reached out for help, Eveldina was quick to respond to my inquiries and ensured that the account closure went off without a hitch. Their speed and efficiency in managing my request were truly praiseworthy.

Not only did Eveldina tackle my concerns swiftly, but they also provided me with a reference number for the cancellation. This kind of attention to detail and eagerness to help exceeded my expectations.

Additionally, Eveldina was thoughtful enough to ask for feedback on our interaction and the assistance they offered. I’m happy to share my satisfaction here. Eveldina was attentive, knowledgeable, and genuinely eager to help throughout our conversation. Their dedication to customer satisfaction was clear, making the account closure a breeze.

I wholeheartedly recommend Eveldina's outstanding support to anyone in need. Their commitment and professionalism truly deserve a shout-out. I was especially impressed by their initiative to seek feedback to assess their performance while working remotely.

Thanks a ton, Eveldina, for your fantastic support. I really appreciate your time and effort. If I ever need help again, I won’t hesitate to reach out, knowing I can count on your expertise.

Best regards,
Abdelbari
heavyfrog612
July 11, 2023
"My experience with the service was fantastic!"
I recently had the joy of dealing with Minh Nguyen, who provided top-notch service. His patience, thorough explanations, and warm demeanor really made my time memorable. From the get-go, it was clear that Minh was dedicated to helping me out. He took the time to address all my questions and ensured I understood every part of the service. I definitely suggest giving this service a try!
brownduck698
July 11, 2023
"I had an amazing experience with the service provided."
I had the pleasure of recently interacting with Minh Nguyen, who delivered exceptional service. Minh's patience, comprehensive guidance, and friendly attitude truly made my experience outstanding.
Right from the beginning, it was evident that Minh Nguyen was committed to assisting me. He patiently answered all of my inquiries and made sure I comprehended each aspect of the service. I highly recommend this service.
Joyce
July 10, 2023
"Chatting with Anne L about updating my payment info"
I had a chat with Anne L regarding my payment details, and she quickly gave me the info I needed. I had been putting off making a call, so I opted for the chat option instead, and it was super simple.
beautifulostrich338
July 10, 2023
"I had a conversation with Anne L about a change in..."
I spoke with Anne L about changing my payment details, and she promptly provided me with the answer. I had been procrastinating on making a phone call, so I decided to use the chat feature instead, which turned out to be very easy.
FranciscoHopkins
July 07, 2023
"Glaiza C was super helpful!"
I had a conversation with Philip Y, but he cut it short before we could fix my issue. Then, I got in touch with Glaiza C, who worked hard to help me until we found the info I needed to sort things out! I'm really thankful to Glaiza for her professionalism and support!
VincentSmith
July 07, 2023
"Glaiza C was extremely helpful!"
I had a chat with Philip Y, but he ended the conversation before my problem was solved. However, I then connected with Glaiza C, who diligently assisted me until we managed to find the necessary information to resolve my issue! I am extremely grateful to Glaiza for her professionalism and assistance!
goldengorilla329
June 30, 2023
"Today, I gave this service a shot."
Today, I gave their service a shot and Mercer picked up my call. She was super nice and a breeze to deal with. Chatting with her this evening was a real pleasure. She quickly sorted out my problem and was really friendly.
Katrina.Silva
June 21, 2023
"Outstanding Service from Russ"
Russ really nailed it when it came to fixing my problem. He went the extra mile by doing some deep digging. I truly valued his help. Much appreciated!
redcat771
June 08, 2023
"Support was top-notch once more!"
The replies are consistently fast and spot-on, and the assistance given really puts the customer first. It's rare to find such remarkable service nowadays, so hats off to eFax for their fantastic work. Plus, a huge shoutout to Elizabeth for being an awesome part of the crew!

View More Reviews

eFax Q&A

if you are efax, i let you know that you will be out of business soon. you can help us to get out of this industry. your service horrible. Why would

How do I write a ripoff report on efax?

Hello, I made the mistake of signing up for a free account and providing my credit card information. Now I'm unable to cancel it. Can someone please inform me about the name of the company they use to charge my credit card when they send the invoice? This information would be helpful for me to contact my bank. Thank you in advance, this feels like a scam!

ticklishcat979
June 10, 2020

“The charge information line on the statement indicates "efax."”

goldenduck238
October 21, 2015

“I did an account search for EFAX on my end and it showed up. I'm really sorry to hear that you're experiencing the same problem. In my case, I had to go through the hassle of canceling my card entirely and getting a replacement. Hopefully, the process goes smoother for you. Best of luck!”

Have a question about eFax?

Customer Reviews

Questions & Answers

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.